Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with NexvoraPK. We are committed to delivering your orders safely, efficiently, and with excellent customer service. Please read our Shipping Policy carefully before placing an order.
By placing an order on our website, you agree to the terms outlined in this policy.
Order Processing
- Orders are typically processed within 1–2 business days after successful order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working business day.
- During sales events, promotional campaigns, or periods of high order volume, processing times may be extended. We appreciate your patience during such times.
Please note that placing an order does not guarantee immediate shipment. Orders are subject to product availability, verification, and confirmation.
Delivery Time
Estimated delivery times are as follows:
- Major Cities: 2–5 business days
- Other Cities and Remote Areas: 3–7 business days
These delivery estimates are provided for guidance only and are not guaranteed delivery dates.
Actual delivery times may vary depending on courier operations, weather conditions, public holidays, security situations, or other factors beyond our reasonable control.
Shipping Charges
Shipping charges, where applicable, are calculated and displayed during checkout before payment confirmation.
From time to time, NexvoraPK may offer free shipping promotions on selected products or orders. Such promotions are subject to their specific terms and may be modified or withdrawn without prior notice.
Cash on Delivery (COD)
We currently offer Cash on Delivery (COD) across most serviceable locations in Pakistan.
Customers are requested to:
- Ensure someone is available to receive the parcel.
- Make the payment at the time of delivery.
- Verify that the shipping label contains the correct customer information before accepting the parcel.
Order Tracking
Once your order has been dispatched, tracking information may be shared via SMS, email, WhatsApp, or another available communication method when provided by our courier partners.
If tracking information is unavailable or delayed, you may contact our customer support team for assistance.
Customer Responsibilities
To ensure smooth delivery, customers are responsible for providing:
- Accurate full name
- Correct mobile number
- Complete shipping address
- Any necessary delivery instructions
NexvoraPK shall not be responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or inaccurate customer information.
Delivery Attempts
Our courier partners may attempt delivery more than once depending on their service policies.
If delivery cannot be completed because:
- the customer is unavailable,
- the address is incorrect,
- the customer refuses to accept the parcel without a valid reason,
- or the courier is unable to contact the customer,
the parcel may be returned to us.
Repeated refusal of confirmed Cash on Delivery orders may result in future orders being cancelled, declined, or accepted only through advance payment.
Damaged, Missing or Incorrect Items
If you receive:
- a damaged product,
- an incorrect item,
- or an item is missing,
please contact us within 24 hours of receiving your order.
To help us investigate your claim, please provide:
- Order number
- Clear photographs of the parcel
- Clear photographs of the product
- A brief explanation of the issue
Claims submitted after this period may not qualify for review or replacement.
Delays Beyond Our Control
Although we strive to deliver every order on time, NexvoraPK cannot be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Courier service disruptions
- Severe weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Road closures
- Civil disturbances
- Technical failures
- Force majeure events
Product Availability
All orders are subject to product availability.
If a product becomes unavailable after an order has been placed, we reserve the right to cancel the order or offer an alternative product of similar value. Customers will be contacted before any substitution is made.
Pricing Errors
While we make every effort to ensure accurate pricing, typographical errors, technical issues, or system errors may occasionally occur.
NexvoraPK reserves the right to cancel or refuse any order placed at an incorrect price due to such errors.
Customers will be informed before any cancellation is processed.
Fraud Prevention
To protect both our customers and our business, we reserve the right to:
- Verify customer information.
- Request additional confirmation before dispatch.
- Cancel or refuse any order that appears suspicious, fraudulent, or violates our store policies.
Product Images & Colours
We strive to display product images and colours as accurately as possible.
However, actual product colours may vary slightly due to:
- Screen brightness
- Mobile or monitor settings
- Photography lighting
- Manufacturing variations
Such minor differences shall not be considered product defects.
Inspection Upon Delivery
Customers are encouraged to inspect the parcel upon delivery.
If the outer packaging appears significantly damaged, please notify the courier and contact our customer support as soon as possible.
International Shipping
At this time, NexvoraPK delivers within Pakistan only.
International shipping services are currently unavailable.
Changes to This Policy
NexvoraPK reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.
Any changes become effective immediately upon publication on our website.
Customers are encouraged to review this policy periodically.
Contact Us
If you have any questions regarding shipping or your order, please contact us through our official channels:
- Email: shopnexvora1@gmail.com
- Website: NexvoraPK Contact Page
We are always happy to assist you.